Refund Policy

Digital Products — General Policy

AI Resume Optimizer Pro is a digital product delivered instantly upon purchase. Due to the nature of digital goods — where the product cannot be "returned" in a traditional sense — all sales are generally final.

When We Issue Refunds

We will issue a full refund in the following cases:

• Technical failure: The license key does not activate Pro features after purchase, and we cannot resolve it within 48 hours.
• Duplicate charge: You were charged more than once for the same product.
• Product not as described: A core advertised feature is non-functional and we cannot fix it within a reasonable timeframe.

When We Do NOT Issue Refunds

• You changed your mind after purchase
• You purchased by mistake (please review before checking out)
• You no longer need the product
• You found a free alternative
• You disagree with the pricing after purchase
• You did not read the product description before buying

How to Request a Refund

Email support@resumeaiopt.com with:

1. Your license key or order reference number
2. The email address used during purchase
3. A brief description of the issue

We respond to all refund requests within 2 business days.

Payment Disputes (Chargebacks)

If you initiate a payment dispute (chargeback) with your bank or card issuer without contacting us first, we reserve the right to:

• Immediately revoke your license key
• Contest the dispute with payment records and purchase logs
• Permanently ban your account from future purchases

We encourage you to contact us before filing a dispute — we'll work with you to resolve any issue.

Chargeback Prevention

To reduce payment disputes, we recommend:

• Try the free tier (3 optimizations/day) before purchasing Pro
• Review the feature comparison table to understand what Pro includes
• Contact us with pre-sale questions at support@resumeaiopt.com

Contact

For billing questions: support@resumeaiopt.com
For general inquiries: Contact page →